Mobile technology can increase citizen participation in governance and strengthen the democratic process. Continue reading to understand how it can establish a transparent and accountable government.
The use of mobile technology is becoming quite common because of the growth of the internet. The mobile devices have penetrated every nook and corner of the country and are transforming the way we communicate.
Mobile technology comprises two-way communication devices that are portable and share data, voice, and applications. These devices are connected using wireless communication networks. It helps people stay in touch and reduces the barrier of physical distance.
When mobile devices first entered the world, it served mainly as platforms for calls and SMS. But the advancements in technology have enabled the possibilities of fast transfer of files and applications through WiFi or Bluetooth, video conferencing facilities, and easy streaming of entertainment videos. The latest entrants in the field are 4G and 5G technology that introduced a new world of unlimited connectivity.
The rapid growth of mobile technology has a positive impact on all aspects of human lives. It has changed the mode of functioning of business and government. By using mobile technology these institutions can communicate seamlessly with the stakeholders and manage their day-to-day activities efficiently.
Recognizing the tremendous potential of mobile technology to enable seamless communication and improve process efficiency, the public authorities are also switching to it on a large scale. Let’s probe more into how mobile technology can enable better communication between the public and the government authorities.
Mobile technology – a powerful communication tool for the digital government
The government bodies can leverage the power of mobile communications to deliver citizen-centric services.
- Better reach to the citizens – Mobile technology has reached even the rural areas of the country. It helps the digital government communicate with people residing in remote corners and also with the difficult to reach sections like senior citizens and disabled people. By connecting to social media, the government can use the compounding effect of likes and shares to increase the reach. It also offers voice communication, IVR, and SMS alerts to connect with the visually impaired or hearing impaired people.
- Ensure ubiquitous access to information and services – Through mobile devices, citizens can access government information from anywhere at any time. The public authorities can identify the location of the individuals and provide personalized services.
Facilitates transactional services – Mobile technology enables citizens to conduct transactions with the government electronically. Authorities can extend digital platforms to allow the public to make tax payments, submit their returns, and apply for grants and other services. It simplifies many government to citizen interactions and allows 24/7 access to services such as job applications, interviews, social benefits, income grants, relief compensation, request meetings with officials, etc.
Digital technology also supports the government’s efforts to remove the bureaucratic hurdles for the business sector. The government can extend fast processing of permits and licenses disseminate information regarding regulations, provide digital signature facilities, SMS updates and alerts for timely compliance, and online access to all application forms.
- Speeds up the dissemination of information – Mobile technology helps the public authorities to provide fast, consistent, and reliable information. This can support disaster management and recovery efforts through instant access to the right information and seamless collaboration among the stakeholders.
- Increases citizen engagement – Many collaborative platforms encourage two-way communication between the citizens and the government. The public gets a better understanding of the policymaking process and voice their opinion. They can ask questions, track the status of government projects, request services, and also access government data. The public can also use interactive services for two-way communication with the authorities. Social media tools support real-time information sharing and also help the government to get a better insight into location-specific requirements.
Mobile technology is paving the way for seamless communication between the public and the government bodies. It simplifies the various transactions that citizens need to conduct with the government. The fast flow of information and transparency in governance reduces the bureaucracy and brings horizontal governance.
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