Tag Archive: data management

SBL Business Process Management Services

Integrity, trust, teamwork and highly experienced leadership are some key attributes you need and expect from a good Business Process Management outsourcing partner. But what do you think about accuracy, adaptability, responsiveness, consistency, innovation and accountability? These attributes transform a BPM partner from “good” to “excellent!” SBL’s customer-centricity is enshrined in our corporate vision and values. To know more about SBL’s decade-long industry presence and capabilities, we ask you to take a quick look at the following link to understand the core competencies and strengths of the organization.
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Our unwavering focus on client relations and dedicated account management has resulted in a steady, long-standing engagement with very loyal clients. Our message is simple, but more importantly, our actions speak louder than words:”deliver or exceed what is expected, when it is expected.” Extending continuous process improvements is an integral value addition we offer through Six Sigma and Lean pratices to our clients businesses.
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Our BPM division has grown into a multi-disciplinary ISO accredited operation which draws on global best practice standards essential to delivering service excellence to our clients in:
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In order to deliver these services to the highest standards we operate on an international brick-and-mortar basis. We have several delivery centers in India that offers seamless DRP/BCP options at all times, further augmented by Account Management offices in the USA and UK. Our onshore presence helps clients and businesses to interface on a real time basis, thus cutting across time zones for any delivery related matter.

BPM Approach to BPO

In the early part of this millennium, organizations around the world started looking at outsourcing their business processes to cut costs and become more competitive. This is how the Business Process Outsourcing (BPO) industry was founded, primarily to provide low-cost options for business process delivery.

Over the years, BPO service providers have developed a strong understanding of their clients’ businesses and have steadily moved up the value chain in terms of the services offered. Far from just being providers of low-cost back-end services, these companies have now become strategic partners for their clients and directly impact client profitability on a global level. Offerings such as end-to-end actuarial services support for the insurance industry; predictive analytics models for managing demands and forecasts in the retail / CPG industry; or managing multi-channel customer interactions as well as revenue generation at the contact center for the travel industry, are examples of the transformation shift from BPO to Business Process Management(BPM).

This shift signifies increased maturity of an industry that manages complex processes and truly understands the client’s industry, client needs for regulatory compliance, risk mitigation and the impact and demands of globalization.

BPM also reflects the move from a business model focused on being input-based to outcome-driven, where the BPM provider takes responsibility for the client’s business results. In a sense, the transformation from BPO to BPM reflects the journey of the industry from the back-office to the client’s boardroom.

For enterprises looking at outsourcing as a means of transforming their business processes, achieving cost efficiencies is of top-most priority. However, intelligent organizations are now focusing on going beyond cost-saving mechanisms and looking at achieving greater flexibility to scale and support their global operations.

The BPM providers that will succeed will be those that stay abreast of future trends and partner with the right technology and develop processes to deliver the right solution. This is about branching out of the back-office and stepping up to the board room to make a difference to our clients top and bottom line – not just costs.

Our services at SBL include research and analysis, finance and accounting, document management, and claims processing.

Business Process Management @ SBL: What does excellence look like?

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Business Process Management


Accuracy, consistency, innovation; these are the key characteristics which make for an excellent Business Process Outsourcing Partner. At SBL, we believe this to such an extent that we have enshrined them in our company Vision and Values.

Over the past ten years, SBL has grown into a well-respected, ISO Accredited organisation with an international reach; we have achieved this through an unswerving focus on customer relations and account management. Consistently accurate delivery, coupled with thought leadership innovation has resulted in a steady procession of long-standing, loyal clients. Indeed the message is simple: deliver what is expected, when it is expected, with one eye continuously on better ways of doing things and trust is established. Trust is the primary currency in everything that we do.

Our Business Process Management (BPM) division is SBL’s largest; literally billions of data records and transactions have passed through the BPM team. To support and expand the BPM division’s operational capacity we recently opened an additional dedicated Data Management Centre in Madurai. Already ISO Accredited, this dedicated centre will enable us to develop a joined up and integrated data management strategy for our clients. In the context of major opportunities and challenges such as Big Data, BIM, and Inspire, this type of innovative approach is, we believe, another example of how good becomes excellent.

Accreditations and Associations also play their part in driving excellence. As well as our 3 ISO Awards, our Six Sigma practices, and our membership of trusted organisations such as NASSCOM, The Confederation of Indian Industry, and the Data Security Council of India, our innovative approach has lead to specific recognition. Just last year we were shortlisted for NASSCOM’s Emerge 50 Award, and recognised for our part in launching India’s first high-tech Legislative Assembly House. The implementation and management of best practice standards are essential to delivering excellence to international clients.

In terms of specifics, our BPM division has grown into a multi-disciplinary operation which draws on these central best practice standards. By offering a range of services the BPM team can offer a complete, joined up approach. These services include: Document Management; Finance & Accounting; Claims Processing; Research & Analytics; e-content including books and magazines. Our core sectors range from Genealogy and Publishing to Accountancy, Insurance and Legal.

In order to deliver these services to the highest standards we operate on an international bricks-and-mortar basis. We have several production centres in India but also Account Management offices in USA, UK, Australia and, very soon, Qatar. Having a local resource in our clients’ own countries or geographical vicinities is another essential component for delivering excellence, as our clients are able to draw on local expertise and support. This is important for addressing the different time zones, but also for establishing and building face to face business relationships.

If you would like to hear more about what we do, or to talk us through what you do, please don’t hesitate to contact us:- info@sblcorp.com