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Business Process Management @ SBL: What does excellence look like?

Business Process Management-SBL

Business Process Management


Accuracy, consistency, innovation; these are the key characteristics which make for an excellent Business Process Outsourcing Partner. At SBL, we believe this to such an extent that we have enshrined them in our company Vision and Values.

Over the past ten years, SBL has grown into a well-respected, ISO Accredited organisation with an international reach; we have achieved this through an unswerving focus on customer relations and account management. Consistently accurate delivery, coupled with thought leadership innovation has resulted in a steady procession of long-standing, loyal clients. Indeed the message is simple: deliver what is expected, when it is expected, with one eye continuously on better ways of doing things and trust is established. Trust is the primary currency in everything that we do.

Our Business Process Management (BPM) division is SBL’s largest; literally billions of data records and transactions have passed through the BPM team. To support and expand the BPM division’s operational capacity we recently opened an additional dedicated Data Management Centre in Madurai. Already ISO Accredited, this dedicated centre will enable us to develop a joined up and integrated data management strategy for our clients. In the context of major opportunities and challenges such as Big Data, BIM, and Inspire, this type of innovative approach is, we believe, another example of how good becomes excellent.

Accreditations and Associations also play their part in driving excellence. As well as our 3 ISO Awards, our Six Sigma practices, and our membership of trusted organisations such as NASSCOM, The Confederation of Indian Industry, and the Data Security Council of India, our innovative approach has lead to specific recognition. Just last year we were shortlisted for NASSCOM’s Emerge 50 Award, and recognised for our part in launching India’s first high-tech Legislative Assembly House. The implementation and management of best practice standards are essential to delivering excellence to international clients.

In terms of specifics, our BPM division has grown into a multi-disciplinary operation which draws on these central best practice standards. By offering a range of services the BPM team can offer a complete, joined up approach. These services include: Document Management; Finance & Accounting; Claims Processing; Research & Analytics; e-content including books and magazines. Our core sectors range from Genealogy and Publishing to Accountancy, Insurance and Legal.

In order to deliver these services to the highest standards we operate on an international bricks-and-mortar basis. We have several production centres in India but also Account Management offices in USA, UK, Australia and, very soon, Qatar. Having a local resource in our clients’ own countries or geographical vicinities is another essential component for delivering excellence, as our clients are able to draw on local expertise and support. This is important for addressing the different time zones, but also for establishing and building face to face business relationships.

If you would like to hear more about what we do, or to talk us through what you do, please don’t hesitate to contact us:- info@sblcorp.com