SBL Online Team

1)Overview

Emerging business tycoons need an intelligent partner who can optimize their business & reduce cost & provide smart solutions, an overall intelligent approach to Online Services. Many are now constructing thriving business strategies on the foundation of efficient systems for managing inventory and online servicing models that address fundamental challenges such as disparate processes, lack of visibility into service costs, and installed base data. 

SBL offers a unique model for online services that focuses on maximizing service revenue and reducing service costs to make online services a profit center. Our service delivery model centralizes and standardizes processes to enable more effective local execution. We enable superior field service management as well as end-to-end support for contact center processes. Our approach drives higher efficiency and effectiveness in managing processes across the entire online servicing via the proper mix of people, processes, and technology. Our industry expertise is both deep and broad, and includes Genealogy, geo spatial, graphic designing & F&A. 

Our quality driven processes focus on customer-centric metrics, such as First Time Fix and First Call Resolution, to drive higher customer satisfaction, long-term loyalty, and increased revenue. Our Online service solution integrates multiple legacy and web-based technology systems to eliminate inefficiencies and provide fast access to information. This results in better end-to-end service revenue management, and cost effective service operations.  

We know from our 10 years of applying quality principles to drive business process optimization that better service comes from focusing on the entire service lifecycle rather than any single part of it. Our online Services solution, therefore, is enterprise-wide and drives down service costs at the same time that it increases operational efficiency at every stage of the service supply chain. It includes outcome-driven effectiveness projects, a focus on removing bottlenecks at the sub-process level or at functional interfaces, and deployment of selected technologies.

2)Services

SBL online Services delivers 10% to 15% improvement in service profitability. Our solution leverages our proprietary, quality based methodology, which applies deep industry and market analytic to enhance end-to-end operations, and re-engineering of all processes to deliver key business outcomes such as:

  • Improved Service Revenue: up to 25% higher
  • Reduced Service Cost: up to 20% lower
  • Increased Customer Loyalty: 100% customer satisfaction

  • Our implementation/execution model encompasses:

  • Implementing the “right” KPIs and metrics through online services.
  • Identifying CTQ & CTP to ensure 100% accuracy.
  • Continuous improvement using time proven quality methods & technological implementation.

  • 3)Services

    Using our expertise  to optimize everything from service management, SBL online service has been instrumental in generating high revenue streams, reducing costs, and providing superior business outcomes for our clients.

    SBL manages one of the largest shipping companies, govt foreclosure projects, research & analytical works graphic designers, web designers & advertising agencies for their operations and has delivered over US$50 million in impact in the last 2 years.

    4)Case study

    Global shipper increases cash-flow by 10% & a reduction in invoice error posting by 30%.

    a)Client

    One of the world’s largest shipping company

    b)Industry

    Global container shipper

    c)Business requirement

    Achieving higher revenue growth at better margins by ensuring accurate invoice posting & efficient follow up with end customers

    d)SBL solution

    SBL manages one of the largest shipping companies, govt foreclosure projects, research & analytical works graphic designers, web designers & advertising agencies for their operations and has delivered over US$50 million in impact in the last 2 years.

    e)Business impact

  • Increased cash-flow by 10% by reducing errors on invoices and ensuring he customers got first time accurate information & reduction of inquiries.
  • Reduced errors on invoices by 30% by automating input parameters & remotely updating the data base, contributing to the better cash-flow.
  • Increased customer satisfaction.