Monthly Archive: August 2015

SBL Online Team


Emerging business tycoons need an intelligent partner who can optimize their business & reduce cost & provide smart solutions, an overall intelligent approach to Online Services. Many are now constructing thriving business strategies on the foundation of efficient systems for managing inventory and online servicing models that address fundamental challenges such as disparate processes, lack of visibility into service costs, and installed base data. 

SBL offers a unique model for online services that focuses on maximizing service revenue and reducing service costs to make online services a profit center. Our service delivery model centralizes and standardizes processes to enable more effective local execution. We enable superior field service management as well as end-to-end support for contact center processes. Our approach drives higher efficiency and effectiveness in managing processes across the entire online servicing via the proper mix of people, processes, and technology. Our industry expertise is both deep and broad, and includes Genealogy, geo spatial, graphic designing & F&A. 

Our quality driven processes focus on customer-centric metrics, such as First Time Fix and First Call Resolution, to drive higher customer satisfaction, long-term loyalty, and increased revenue. Our Online service solution integrates multiple legacy and web-based technology systems to eliminate inefficiencies and provide fast access to information. This results in better end-to-end service revenue management, and cost effective service operations.  

We know from our 10 years of applying quality principles to drive business process optimization that better service comes from focusing on the entire service lifecycle rather than any single part of it. Our online Services solution, therefore, is enterprise-wide and drives down service costs at the same time that it increases operational efficiency at every stage of the service supply chain. It includes outcome-driven effectiveness projects, a focus on removing bottlenecks at the sub-process level or at functional interfaces, and deployment of selected technologies.


SBL online Services delivers 10% to 15% improvement in service profitability. Our solution leverages our proprietary, quality based methodology, which applies deep industry and market analytic to enhance end-to-end operations, and re-engineering of all processes to deliver key business outcomes such as:

  • Improved Service Revenue: up to 25% higher
  • Reduced Service Cost: up to 20% lower
  • Increased Customer Loyalty: 100% customer satisfaction

  • Our implementation/execution model encompasses:

  • Implementing the “right” KPIs and metrics through online services.
  • Identifying CTQ & CTP to ensure 100% accuracy.
  • Continuous improvement using time proven quality methods & technological implementation.

  • 3)Services

    Using our expertise  to optimize everything from service management, SBL online service has been instrumental in generating high revenue streams, reducing costs, and providing superior business outcomes for our clients.

    SBL manages one of the largest shipping companies, govt foreclosure projects, research & analytical works graphic designers, web designers & advertising agencies for their operations and has delivered over US$50 million in impact in the last 2 years.

    4)Case study

    Global shipper increases cash-flow by 10% & a reduction in invoice error posting by 30%.


    One of the world’s largest shipping company


    Global container shipper

    c)Business requirement

    Achieving higher revenue growth at better margins by ensuring accurate invoice posting & efficient follow up with end customers

    d)SBL solution

    SBL manages one of the largest shipping companies, govt foreclosure projects, research & analytical works graphic designers, web designers & advertising agencies for their operations and has delivered over US$50 million in impact in the last 2 years.

    e)Business impact

  • Increased cash-flow by 10% by reducing errors on invoices and ensuring he customers got first time accurate information & reduction of inquiries.
  • Reduced errors on invoices by 30% by automating input parameters & remotely updating the data base, contributing to the better cash-flow.
  • Increased customer satisfaction.
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    There isn’t a child who isn’t fascinated by Pixar’s Toy Story series. Though mere toys, Woody and Buzz Lightyear, even today, do not fail to capture the imagination of every tiny tot. 2D to 3D stereo conversion gave a whole new dimension to Disney’s first entirely computer animated feature, Toy Story (1995) and its sequel (1999).

    2D to 3D video conversion (also called 2D to stereo 3D conversion and stereo conversion) is the process of transforming 2D (“flat”) film to 3D form, which in almost all cases is stereo, so it is the process of creating imagery for each eye from one 2D image. (Wikipedia)

    The realm of 3D incorporates the third dimension of depth, which can be perceived by the human vision in the form of binocular disparity. The positioning of the human eyes affects the way in which they perceive different views of the real world. A native 3D production takes advantage of this phenomenon, by which two cameras are used, positioned next to each other, shooting at the same time to mimic each human eye. Those movies not shot in this manner cannot be made into a 3D film, which is where 2D to 3D stereo conversion emerges as savior.

    The extreme advances in the field of computer animation enable a second camera view to be added, thereby giving depth and volume to each and every 2D frame. The position of the “second (virtual) camera” with respect to the first determines the degree of 3D, namely in front of screen (when an object seems to be in with the viewer), at screen (regular 2D image) and behind screen (when the objects seems to be at a distance away from the screen).

    Filming in native 3D involves a large number of variables and taking into account the various parameters, this could involve incredibly expensive, bulky and complicated equipment and hardware. With hardware come human errors, which includes disparity and distortion of imagery shot by the left and right cameras, complex action sequences which can only be shot with 2D monocular cameras, color shift, etc., among others. Stereo post production is another major hiatus when compared to stereo conversion, in addition to being more expensive and time consuming.

    On the other hand, in a stereo conversion, stereographers can perform as many digital “retakes” as required to perfect every angle and depth in order to maximize the quality of each sequence in a movie. “I get to set the parameters on a shot-by-shot basis”, says Bob Whitehill, stereoscopic supervisor at Pixar Animation Studios, “With cameras that are computer code and not physical objects, the 3D effect can be absolutely perfect, with no visual incongruity between what the left and right eyes see.” (

    With the growing need for high quality stereoscopic images, the future of 2D to 3D stereo conversion looms large.

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    Digitize and Archive all your documents for successful e-Governance solutions.

    The journey of e-Governance initiatives in India aims for a wide sector of applications with emphasis on citizen-centric services. Most of the States/UTs started various citizen- centric e-Governance projects which aim a greater impact on governance.

    In spite of successful implementation of e-Governance projects across the country, e-Governance initiatives have not been fully utilized or for getting the desired impact due to various reasons.

    A major hurdle / challenge faced by these initiatives is the availability of age old, physical documents in digital format. A strong digital archive of old and existing data is critical for the success of e-Governance solutions. Documents available on paper make it difficult to store,preserve and retrieve as and when it is required for references and reproduce based on the requirements.

    Digital archival of these documents makes it easier to preserve these documents and make it available for decision making. SBL supports e-Governance initiatives by offering an end-to-end solution which meets the existing requirements of digital documents and also addresses the future needs.

    The DAMS (Digitization & Archival Management System) solution digitizes and archives the documents and facilitates advanced search and retrieval, makes the data available in digital format for the authorized users and supports the success of citizen centric- e-Governance initiatives.

    DAMS solution employs state of the art scanning technologies to preserve and scan the documents securely. DAMS supports digitization of documents on paper, charts and micro films. Speed of scanning operation, Safety of documents and security of digitized information are the major areas where DAMS solution excels.

    DAMS solution offers customized solutions including multi-language support, advance/multi level search & retrieval functions with auto completion of search keywords to name a few. Further, access to the digitized documents is controlled in secure role based access policies which can be controlled by a central administrator.

    SBL DAMS supports the following organizations across the country including Kerala Legislative Assembly, Himachal Pradesh Legislative Assembly, Airport Authority of India, LPSC – Department of Space, FEDO- FACT Designing and Engineering Organization, Delhi Cantonment Board, Kerala State Electricity Board, Regional Cancer Centre, Kerala Media Academy, Kerala State Industrial Enterprise, Mathrubhumi Printing and Publishing Ltd, Centre for Development of Imaging Technology.

    Reach SBL DAMS team to convert all you physical document to digital…

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    BPM Approach to BPO

    In the early part of this millennium, organizations around the world started looking at outsourcing their business processes to cut costs and become more competitive. This is how the Business Process Outsourcing (BPO) industry was founded, primarily to provide low-cost options for business process delivery.

    Over the years, BPO service providers have developed a strong understanding of their clients’ businesses and have steadily moved up the value chain in terms of the services offered. Far from just being providers of low-cost back-end services, these companies have now become strategic partners for their clients and directly impact client profitability on a global level. Offerings such as end-to-end actuarial services support for the insurance industry; predictive analytics models for managing demands and forecasts in the retail / CPG industry; or managing multi-channel customer interactions as well as revenue generation at the contact center for the travel industry, are examples of the transformation shift from BPO to Business Process Management(BPM).

    This shift signifies increased maturity of an industry that manages complex processes and truly understands the client’s industry, client needs for regulatory compliance, risk mitigation and the impact and demands of globalization.

    BPM also reflects the move from a business model focused on being input-based to outcome-driven, where the BPM provider takes responsibility for the client’s business results. In a sense, the transformation from BPO to BPM reflects the journey of the industry from the back-office to the client’s boardroom.

    For enterprises looking at outsourcing as a means of transforming their business processes, achieving cost efficiencies is of top-most priority. However, intelligent organizations are now focusing on going beyond cost-saving mechanisms and looking at achieving greater flexibility to scale and support their global operations.

    The BPM providers that will succeed will be those that stay abreast of future trends and partner with the right technology and develop processes to deliver the right solution. This is about branching out of the back-office and stepping up to the board room to make a difference to our clients top and bottom line – not just costs.

    Our services at SBL include research and analysis, finance and accounting, document management, and claims processing.

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    Parcel mapping through GIS technique

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    A digital record of land parcels or plots is a necessity of modern day administration of any country. In general these data is available in old paper maps and cloth mounted maps which are poorly maintained. In modern era, with every aspect of life is going digital, it is imperative to get the parcel/plot boundaries also in digital form for effective administration and as part of the e-governance initiatives. Land administration will be much easier with parcel boundaries in digital parcel map or Cadastral map. The Cadastral map is one of the basic registers that administration at village, town, city and country can have.

    SBL Geospatial Services division is having in-house experience and expertise in executing such GIS services. Geographic Information System (GIS) is an appropriate tool used in mapping parcel boundaries. First step in such mapping process is geo-referencing of the parcel maps after converting the paper maps into raster format by scanning method. The ground control points required to register scanned images to the ground is possible through field surveying, from other georeferenced maps, from open source data. Geo-referenced parcel map can be used digitize the parcel boundaries through heads-up digitization. The mapped objects can be point, line or polygon. Added advantage of parcel mapping in this way is that, one can incorporate any number of attributes to the digitized parcel boundaries. This will explicitly give ownership details, history of ownership, change details of the properties and any other relevant information deemed fit for the purpose.

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    The digital parcel map is the vital component of any cadastral system and is used for legal, administrative and economic decision making and an irrefutable input for planning and development. One of the most important and basic benefit is that individuals can easily come to know about the area of land under their ownership and other details of their own property. This will help government directly by getting right amount of tax without any evasion due to poor record maintenance and difficult retrieval process of the same. It will greatly help urban development departments by assessing accurately parcels and properties affected by any developmental program and decision making will be much easier as we know the impact beforehand. Municipality planning will also be much easier with a digital parcel map, as the department is having accurate details of properties under its jurisdiction.

    Most suitable GIS software, ArcGIS is nominated for carrying out the parcel mapping work. Besides digitizing, attribute assignment and management and geo database management, topology building and checks will be very easy in this software platform. Parcel mapping services also include mosaicking or seamless joining of adjacent maps so that village, taluk or district level data can be viewed and analyzed simultaneously. This will be highly helpful for the decision makers. Unlike paper maps and cloth mounted maps, digital parcel will be easy to analyze for area calculations and other statistics. The final results of the parcel maps can be represented in the form of ready to print maps by applying cartography techniques to the mapping process. Standard mapping symbology can be used to demote boundaries of parcels and other details thus mapped.

    The paper or cloth parcel map was observed as a static, plain view of preselected areas, available at fixed scales, but due to the advances of the geospatial technology, it is now progressing into a dynamic, recurrently updated network of interconnected databases with large amounts of geographically referenced information linked to a comprehensive central digital parcel database.

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    GIS for Utility Mapping

    Utilities intrinsically are laid out geographically over a large areas of a city, state or country. It’s a demanding task to organize the information, develop and maintain the concomitant assets and infrastructure which are in a form of connected networks. GIS technology supports in making more intelligible databases of the network by placing the assets accurately on Maps and thus making it easier to identify and manage with ground truth visibility.
    SBL provides utility mapping services in the following domains:

    • Electric Power Lines
    • Telecommunication Networking
    • Oil and Gas
    • Municipal Utilities
      • Waste Water
      • Storm water
      • Water supply lines
    • Traffic Utilities
    • Railway Utility Mapping


    SBL Geospatial Services has been in the forefront of assisting national and international clients with their specific utility and asset mapping. SBL possess in-house capability to understand, map and analyze any kid of utility mapping requirements. The multi-technology approach that SBL uses in their utility mapping services, by the means of LiDAR mapping, Aerial and UAV photography, Satellite imagery and paper to CAD conversion, has helped large private and government organizations in tuning their decision support and making systems to be robust, accurate and responsive.

    GIS utility mapping services offers a collective platform to access data, manage assets, update utility network information, incorporate work orders, find customer information, and prepare reports.

    Accurate and precise network mapping is well-thought-out to be a vital aid in building, planning, refurbishing and maintaining all consumers and assets of a Utility. The GIS datasets gets cohesive with all proven modeling software tools, ERP and MIS applications, SCADA systems, thus encompassing the usage of GIS technology further than just mapping.

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    Accelerate Business Growth Through Collaborative Approach in BPO SCM .

    Changing dynamics in the global economy make it imperative for supply chain organizations to innovate, optimize costs and improve profitability. To ensure this, organizations must streamline their supply chain processes and enhance sourcing while focusing on core competencies.

    Today, successful companies rely on the skills of supply chain management professionals to keep their goods and services flowing to the marketplace quickly, efficiently, and as cost-effective as possible. Supply chain management is a bright spot among up-and-coming careers, with employment opportunities in a wide variety of industries, in firms of all sizes. If you’re interested in a challenging career with a variety of specializations, as well as prospects for advancement, you might want to check out supply chain management.

    “Organizations increasingly look to streamline their supply chain operations while gaining visibility and insights to quicken their time-to-market through their SCM BPO initiatives.

    Business Process Outsourcing in Supply Chain Management has come of age very quickly. From a newborn aspect to a galvanising practice, the concept has speedily grown at over 25% compound annual growth since 2010. Today, it stands at a market rate of US $1.0-1.2 billion.

    Technology is pushing SCM BPO toward maturity:

    A role-playing aspect has been the digitization of all the related activities, which has inspired companies to focus on improving customer value, efficiency of operations, quality of results, and of course, outsourcing of its work.

    At SBL, we take a partnership approach in supporting our customers. We align our goals with our customers’ business objectives, helping them meet the fast-paced demands of our dynamic markets. We have a proven track record supporting business processes. Our business is based on agility and integrity with a commitment to keep pace with customer demands and changing requirements. We base our success on the success of our customers have with their customers.

    With deep product experience, industry knowledge and an agnostic approach, we can provide the best solutions for customer’s current and future business. The result is improved business relationships by transforming the way people communicate and collaborate with customers, employees and partners.

    Ultimately, SBL can help your company achieve accelerated growth through innovation and the creation of new revenue opportunities.

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    LiDAR(Light Detection And Ranging):A form of representation of 3D surfaces, Point cloud data, are usually produced by aerial or terrestrial laser scanning, also known as Light Detection and Ranging (LiDAR). The data is produced as sets of very dense (x, y, z) points or in a more common, binary format called LAS that may include values of multiple returns and point intensities. Many leading GIS processing software’s now accommodate and supports basic and advanced LiDAR data processing and analysis. LiDAR is emerging as one of the cost-effective and accurate data capture system to manage large assets such as Railway stations and other public/private infrastructures.
    SBL GIS Services division has been in the forefront of processing LiDAR services for some time now. Our LiDAR data processing services has been entrusted with prestigious and complex Infrastructure modelling projects across many geographies. One such example is demonstrated in the picture given below.

    Fig-1: All visible data captured as vector data with the help of Terrestrial LiDAR scanner point cloud data related to this project and attributed to their respective code. The above view is illustration of the output.

    The Science behind LiDAR Working
    LiDAR working is quite simple and it works on the principle of Light – speed and time taken to reflect the same from a surface. The distance is calculated from the difference between the time when a beam of light hits a surface and measure the time it takes to return to its source. Light travels very fast – about 300,000 kilometers per second, or 0.3 meters per nanosecond so we feel the instantaneous result when a light is turned on. The paraphernalia required to measure this needs to function extremely fast. Only with the advancements in modern computing technology has this has become possible.
    Distance = (Speed of Light x Time of Flight) / 2

    One of the main focus of LiDAR services in the Urban Infrastructure Mapping.

    Urban Infrastructure Planning  
    Urban Planning or City development is the science of land use planning which considers several aspects of the as-built data and social environments of the area of interest. LiDAR Mapping is a moderately new technology for obtaining Digital Surface Models (DSMs) and Digital Building Models. This data, when combined with orthorectified images, can create highly detailed Surface Models and eventually 3D City Models.
    Wayside assets include tarmacs, streetlights, signs, advertisement boards, traffic signals and street furniture. A thorough understanding of all the assets, what they are and where each asset is located, is crucial to the development of an asset portfolio.
    An accurate record of all assets along the transportation network is vital to asset management, to plan a maintenance schedule and budget costs. A bigger challenge than developing the asset database is keeping it up to date and this is where the cost-effective, accurate LiDAR Mapping will come into play.

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